Frequently Asked Questions When Moving & Relocation

Have questions?

Below are frequently asked questions about moving, property asset management and corporate relocation.

For more information, feel free to contact us.

FAQ-Frequently-asked-questions-when-moving-relocation - Campbell Group of Companies

How much does it cost to move?

Depending on whether the move is local or long distance, the rates will either be by the hour or on a hundred-weight basis.

Is the estimate free?

Move estimates are free and the customer is under no obligation. You can also use our online estimator for rates and to book your local moves.

When can you move me?

As a service provider, we will move the customer on the dates agreed to between the customer and the moving company. It is wise to plan ahead for a major event in your life.

When will I get my furniture?

Based on the weight of the shipment and the distance travelled, a pre-determined transit time guide has been established in order for the customer to plan their itinerary.

Can you ship my vehicle internationally?

We offer many options for shipping cars overseas. You can opt to ship via a shipping container or by air freight.

Do you have a weight restriction?

There is a minimum weight restriction concerning the packing, loading and transporting of household goods. It is dependent on your destination.

Do you pack and / or supply material & boxes?

Yes, Campbell Group can provide a complete packing and unpacking service, partial packing service or the customer may do their own packing. This gives the customer the benefit of choosing the type of service they require. Packing material and supplies can be purchased from our online store.

Will my move be insured?

In the transporting of household goods, the customer has options as to their valuation protection needs.

* Minimal protection‚ whereby the shipment is set at a Released Value of $0 .60 per lb. per item; which is no cost to the customer.
* Replacement Value‚ customer declares the value subject to United Van Lines and Campbell Group minimum Valuation formula.

Example: $10.00 per lb. x the weight of the shipment (12,000 lb. x $10.00 Replacement Valuation is 120,000 @ the cost of .80 per $100.00 valuation = $960.00 charge to customer).
You also have options for sets and pairs.

Note: A shipment traveling to and from the United States are regulated under different methods, therefore ask your moving consultant for further details.

Who are you associated with?

The Campbell Group is a member of United Van Lines (Canada) Ltd. and United Van Lines Inc., USA. The Campbell Group has more than 10% ownership in United Van Lines Canada.

How are vehicles shipped?

Vehicles may be shipped via three different methods:

  1. in the van with the household effects
    2. Via rail
    3. Road transport via open or covered car carrier.

We have a network of suppliers for this service. Ask your consultant.

Do you have storage facilities?

Yes, locally and affiliated agents can provide climate controlled storage facilities throughout Canada, the United States and Worldwide. Container storage is also available in some areas.

Do you have more questions?